Communications is the lifeblood of every business. Without communication, clients are not found, deals are not closed and products are not sold.
We offer ECS, a Windows based package that has been serving the needs of thousands of customers since 1995.
The ECS package is specifically designed to help small businesses and individuals working alone compete in today's instant information marketplace. Supplement your current business or use this unique package to start a telephony service bureau serving the needs of others.
Clients reach you 24 hours a day, seven days a week. You get the information you need, as you need it. Your clients make reservations, order product, complete surveys or learn about new products and services. You can provide these services and more to other organizations and business in your area also.
The ECS package includes eleven integrated modules, which provide the all of the communications options your business needs to continue to grow and prosper in today's market. The ECS package includes the software decribed below and a single line VBX card. You can add additional single line VBX cards, two line VBX cards or four line VBX cards in any combination at any time. A single computer can support as many as 24 lines (if the computer has enough slots).
Business Manager
Our Business Manager module handles scheduling, phone line management and application management. This module also generates the reports you need to analyze the effectiveness of our other modules. Each of the modules has been optimized for a primary business need, but any module can be cross-linked to any other module to allow the features of the linked module to control the processing of the calls.
Voice Mail
Voice mail does more than just take messages when you are on the phone or away from the office. It also supports "Call transfer", Voice and Pager notifications and branching menus. Use this module for:
- Staff/corporate voice mail
- After hours answering service
- Marketing/Advertising service
- Sales management system
Voice Messaging/Information Hotline
Voice Messaging delivers information to your clients, prospective clients or staff. Voice Messaging uses are limited only by your imagination. Use this module for:
- Product/Service information line
- Company bulletin board service
- Reservation line
Inbound Telenotification
Inbound Telenotification collects the information you need to pursue additional sales, proactive customer service or quality control. Use this module for:
- Lead generation
- Survey taking
- Opinion polls
- Fundraising
Outbound Telenotification
Outbound Telenotification reaches your clients or staff with your message without using up office resources and leaves you free to complete other tasks. Use this module for:
- Follow-up/special offer campaigns
- Automated order systems
- Price/product updates
- Political campaigns
- Organizational notifications
- Survey taking
Parent/Teacher Hotline
This module is optimized to create a Parent and Teacher communication hotline in a service bureau environment. It combines some features of Voice Mail and Voice Messaging and has the additional feature of providing third party sponsorship of messages or information. Use this module for:
- Parent Teacher Hotline
- Specialized information hotlines
Talking Classifieds
This module creates a dynamic buy-sell or information exchange line. You define the structure and the members of the service add their messages or classified advertisements. Menus and Touch-Tone directories assists all callers in finding the products or information they need. Use this module for:
- Buy and Selling anything from collectibles to heavy equipment.
Computer Appointment Verification
This module allows you to schedule reminder calls for appointments and regular services, for an unlimited number of customers with an unlimited number calls for each customer. Schedule reminders days, weeks or months in advance. Includes call tracking and billing. Use this module to call your own customers or to provide a service to others for:
- Doctor appointments
- Dental Appointments
Scheduled service reminders
Computerized Monitoring Service
This module is designed to call shut-ins and ask them "Are you OK?" If the shut-in cannot or does not respond appropriately, up to three emergency calls are made to report the failure to respond. You can call each client up to 6 times per day, seven days a week. It can also be used for "wake-up" calls and medical procedure reminders. Includes call tracking and billing.
Community Bulletin Board
Community Bulletin delivers information to your community, which may be a city, town or special interest group. Its uses are limited only by your imagination and it has the additional feature of providing third party sponsorship of messages or information. It also supports a "Time and Temperature" module.
DID Support
A DID (Direct Inward Dialing) phone card supporting four DID trunks is also available. Use it for Voice Mail and provide every customer with a private phone number or run multiple "Hotline" services on the same phone lines and computer equipment.
All of this for only $1995 which includes a single line card and a four line card.
(Only available on CD ROM)
Minimum System Requirements (Put that old computer to work, don't throw it away)
- 486SX25 or better
- 500 MB hard drive
- 80 MB free hard drive space
- Windows 95 or 98
- ISA slots which accept a full-length card
Contact Us
Or call to place an order - Ask for Don Emry at (615) 872-7227
Group W Systems offers software tools for developers using NMS telephony boards
and Windows operating systems. The best known of these is ActiveAG™,
the ActiveX control for AG boards from NMS Communications.