User's Guide To Voice Messaging
Overview
'Remote Access' simply means that you can access your Voice Messaging program from an area other than your computer (in this case, by touch tone phone). This chapter discusses the processes and procedures that allow you to call into your system from a remote location (while it's running) and edit the system. Although it may seem hard to believe, you can do almost everything you've learned about adding tree objects, configuring, etc., just by calling into your system! As the System Administrator, you have nearly all the power on the phone as you do when you're in front of the computer.
The sections in this chapter discuss the procedures for entering the remote access feature of Voice Messaging, and also discuss in detail the System Administrator remote access menu system. There is also a section that discusses specific procedures for common remote user tasks.
In this chapter, you will learn about:
Terms
|
Reference Number |
In Remote Access, this is the object's absolute ID number. |
|
Touch Tone Number |
In Remote Access, this is the object's referential ID number. |
When you're working on your system at the computer, you get to see what you're doing. You don't have this advantage when you call in and remotely work on your system. To compensate, it is important that you make some notes before you call. This allows you to map out the task you want to perform when you call your system.
There are two important things to keep in mind when you call into your system to edit remotely:
2. Stick to it - If you stick to the tasks you planned to do, then you should have no trouble completing them. You could get into trouble, though, when you start making other system modifications on the spot. This could get you seriously lost, and may result in accidental or improper changes.
Before you begin planning out a live remote access session, you should plan some practice sessions. This gives you some time to move around using remote access, so that you can become familiar with the way it works. The last section of this chapter, "Performing Specific Remote Access Tasks", contains some specific tasks you can use to practice. Once you feel comfortable with the remote access system, it's time to move on to the real thing.
When you are ready to access your system remotely, make sure that the system is up and running, and that you call using a touch tone phone. Use the following procedure to access the remote user portion of your Voice Messaging system:
|
Keep in mind that the System Greeting speech must not be disabled. If it is, then you will not be able to remotely access the system. |
• Begin by dialing your system's phone number. When the System Greeting plays, Press the # key followed by the 0 (zero) key. You must make sure to press these keys during the System Greeting. • If you've pressed the keys in time, you hear a beep. At this point you should enter your system password followed by the # key. When you finish entering the password, the System Administrator menu plays. |
• If you enter the password incorrectly, then the call continues as a normal call. This is so a nosy caller can't attempt to access your system.
Now that you know how to get in, let's look at your options. The next section details the remote access menu structure.
|
The remote access spoken menus provide you with almost all of the functionality of the Voice Messaging System Editor. As you might imagine, this added level of control over the phone also adds to the complexity of the menus. When we say complex, we don't mean difficult. We mean that things can get a bit confusing if you're just wandering around the menus. |
When you work in front of the computer, you have a mouse and a keyboard to move you around the System Editor, as well as a screen to see the changes. With remote access, you have twelve buttons to press and spoken menus to guide you. That is why it is important that you have a good understanding of the menus, what they do, and how they do it. This section prepares you for this.
Remote Access Main Menu
This is the first remote access menu that you hear when you reach the remote access portion of the system. This menu contains the following in speech form:
"Press 1 to navigate using Application Menus."
"Press 2 to navigate directly to an Object ID."
"Press 3 to edit the System Greeting."
"Press 4 to edit the Initial Prompt"
"Press 5 for Instructions for Remote Access."
|
You can not edit the System Greeting with this option. |
1 Navigate Using Application Menus - This option allows you to locate the object you wish to access by using the menus that the normal caller hears. This means that you can go through the menus on the Prompt tree objects. When you locate the tree object you wish to modify, press the # key to switch back to the remote access menus. The system then tells you what the object's reference number is, and what type of tree object it is. The system then plays the Edit menu for that object. |
|
You can not edit the System Greeting with this option. |
2 Navigate directly to an Object ID - This allows you to locate a tree object by entering the object's ID Number, followed by the # key. |
After you enter the object's ID and press the # key, the system takes you to that object. The system then tells you what the object's ID number is. The system then plays the Edit menu for that object.
3 Edit The System Greeting - This option allows you to access the System Greeting object for editing. Once you get there, the System Greeting Edit menu plays.
4 Edit the Initial Prompt - This option allows you to access the Initial Prompt object for editing. Once you get there, the Initial Prompt Edit menu plays.
5 Instructions For Remote Access - This option allows you to hear the special instructions for remote access. Here are those instructions:
"You can press the star (*) key while on the Main menu to exit Remote Access. On any other menu, the star key allows you to return to the previous menu."
"When entering multiple touch tones [numbers], press the pound (#) key to signal the end of the number. When listening to a menu, you can press the pound key to hear a menu again."
The Editing Menus
Editing menus allow you to change or configure the tree object that they pertain to. There is an Editing Menu for each tree object, including the System Greeting and the Initial Prompt.
Prompt Edit Menu
This menu allows you to perform all of the necessary editing functions for Prompts in your system tree. You reach this Edit menu whenever you choose to edit a tree object that is a Prompt. The following speech plays when you reach the Prompt Edit menu:
"Press 1 to Enable or Disable This Prompt."
"Press 2 to Change the ID Speech."
"Press 3 to Change the Main Speech."
"Press 4 to Enable or Disable Auto Menuing."
"Press 5 to Add a New Child."
"Press 6 to Enter a New Object ID to Edit."
0 Change the Branch Password - This option allows you to change this object's Password. When you press the 0 key (zero, not the letter "O"), a speech tells you to enter the new password, followed by the pound (#) key. If you press the pound key without entering any numbers, you return to the Prompt menu. If you enter the new password and press #, then the system asks you to enter the number again to verify the change.
1 Enable Or Disable This Prompt - When you select this option, a speech tells you if the Prompt is currently enabled or disabled. You can then press 1 to disable or enable the Prompt, or wait for about five seconds. If you wait (which you would do if you do not want to change the setting), you return to the Prompt Edit menu.
2 Change ID Speech - This allows you to change the ID speech of the Prompt. When you select this option, you have five options:
• You can press the 1 key to record a new ID speech, and begin recording after the tone (pressing # allows you to stop recording, or you can simply stop speaking).
• You can press the 2 key to listen to your newly recorded speech.
• You can press the 3 key to play the old ID speech.
• You can press the 4 key to save the new ID speech and exit to the Prompt Edit menu.
• You can press the 5 key to discard the new ID speech and exit this menu.
3 Change Main Speech - This allows you to change the Main speech of the Prompt. When you select this option, a speech tells you whether or not the Main Speech is enabled. You can press the 1 key to change the current setting. Pressing any other key (or waiting five seconds) keeps the current setting. You then have five options:
• You can press the 1 key to record a new Main speech, and begin recording after the tone (pressing # allows you to stop recording, or you can simply stop speaking).
• You can press the 2 key to listen to your newly recorded speech.
• You can press the 3 key to play the old Main speech.
• You can press the 4 key to save the new Main speech and exit to the Prompt Edit menu.
• You can press the 5 key to discard the new Main speech and exit this menu.
4 Enable Or Disable Auto Menuing - When you select this option, a speech tells you if the Auto Menuing option is currently enabled or disabled. You can then press 1 to disable or enable Auto Menuing, or wait for about five seconds. If you wait (which you would do if you do not want to change the setting), you return to the Prompt Edit menu.
5 Add a New Child - Selecting this option allows you to add a tree object as a branch from this Prompt. Once you press 5, a system speech asks you to enter the reference number of the object to add. This simply means you would enter the object's relative ID (i.e., The ID it has under the originating Prompt, not its absolute ID). Press the pound (#) key after the reference number. If you enter an ID that already exists, a speech tells you that the operation cannot be performed. You return to the Prompt Edit menu, and you can choose a new ID.
If the system accepts the new ID number, it plays the number back to you. If this is the correct ID number, you press the 1 key. Pressing any other key tells the system that this is not the correct number, and you may enter the ID number again.
Once the ID is correct, you then hear a menu of add options. You can choose to add an Announcement by pressing 1, press 2 to add a Prompt, or press 3 to add a Control point.
Once you add the tree object, you then hear the appropriate menu for that tree object. At this point, you can configure the object as you see fit using the new object's Edit menu.
Keep in mind that any added object is disabled until you enable it. If you wish to use it, you need to enable it.
6 Enter a New Object ID to Edit - This option allows you to move to another object in the tree. When you press 6, a speech tells you to enter the object's ID, then press #. If you enter an ID number that does not exist, a speech tells you that the operation cannot be performed. You return to the Prompt Edit menu, and you can press 6 again and enter a new ID. Once you enter a valid ID number and press #, you go to that tree object. The reference number for that object plays, followed by the Edit menu. You can then make the necessary edits.
Announcement Edit Menu
This menu allows you to perform all of the necessary editing functions for Announcements in your system tree. You reach this Edit menu whenever you choose to edit a tree object that is an Announcement. The following menu plays when you reach the Announcement Edit menu:
"Press 2 to change the ID speech."
"Press 3 to change the Main speech."
"Press 4 to include or exclude from touch tone directory."
"Press 5 to choose the next action."
"Press 6 to enter a new object ID to edit."
1 Enable or Disable this Announcement - When you select this option, a speech tells you if the Announcement is currently enabled or disabled. You can then press 1 to change the current setting, or wait five seconds to keep the current setting and return to the Announcement Edit menu.
2 Change ID Speech - This allows you to change the ID speech of the Announcement. When you select this option, you have five options:
• You can press the 1 key to record a new ID speech, and begin recording after the tone (pressing # allows you to stop recording, or they can simply stop speaking).
• You can press the 2 key to listen to the newly recorded speech.
• You can press the 3 key to play the old ID speech.
• You can press the 4 key to save the new ID speech and exit to the Announcement menu.
• You can press the 5 key to discard the new ID speech and exit this menu.
3 Change Main Speech - This allows you to change the Main speech of their Announcement. When the you select this option, a speech tells you whether or not the Main Speech is enabled. You can press the 1 key to change the current setting. Pressing any other key (or waiting five seconds) keeps the current setting. If the Main speech is enabled, you then have five options:
• You can press the 1 key to record a new Main speech, and begin recording after the tone (pressing # allows you to stop recording, or you can simply stop speaking).
• You can press the 2 key to listen to the newly recorded speech.
• You can press the 3 key to play the old Main speech.
• You can press the 4 key to save the new Main speech and exit to the Announcement menu.
• You can press the 5 key to discard the new Main speech and exit this menu.
4 Include or Exclude from Touch Tone Directory - When you select this option, a speech tells you if the Announcement is enabled or disabled in the Touch Tone Directory. You can then press 1 to include or exclude the Announcement, or press the * phone button to keep the current setting.
If the current setting is "enabled", wait for a few seconds. You may then change the touch tone directory entry that you want to assign this Announcement to by spelling the name on the phone keypad. You may use up to ten digits to change the name, or press * to keep the current setting. Once you finish, you return to the Announcement menu.
5 Choose the Next Action - (This option is only available to System Administrators.) This option allows you to switch between the Hang-up and Goto controls. A speech tells you the current setting, either the object number of the Goto or the word hang-up
To retain the current setting, press the * key. To set the "hang-up" control, just press the # key. To set the Goto control, enter the ID number of the object you wish to go to, followed by the pound (#) key. After pressing the # key, a message asks you to press the 1 key if this is correct. Pressing 1 confirms the setting, while pressing any other key does not save the setting.
6 Enter a New Reference Number to Edit - This option allows you to move to another object in the tree. When you press 8, a speech tells you to enter the object's ID, then press #. After you enter the number and press #, you go to that tree object. The number and type of object reached plays, followed by the object's Edit menu. If you enter an ID number that does not exist, then the system tells you that it can't perform the operation. You then return to the Announcement Edit menu.
Control Point Edit Menu
|
You cannot change the phone number in the call transfer control through Remote Access. |
This menu allows you to perform all of the necessary editing functions for Control Points in your system tree. You reach this Edit menu whenever you choose to edit a tree object that is a Control Point. The following speech plays when you reach the Control Point Edit menu:
"Press 2 to Change the ID Speech." "Press 3 for Chaining and Touch Tone Directory Operations." |
"Press 4 to Set Advertising Options where available."
"Press 5 to Choose Next Action"
"Press 6 to Enter a New Object ID to Edit."
Now let's take a look at the functions that each of these options allow you to perform:
1 Enable Or Disable This Control Point - When you select this option, a speech tells you if the Control Point is currently enabled or disabled. You can then press 1 to disable or enable the Control Point, or wait for about five seconds. If you wait (which you would do if you do not want to change the setting), you return to the Control Point Edit menu.
2 Change ID Speech - This allows you to change the ID speech of the Control Point. When you select this option, you have five options:
• You can press the 1 key to record a new ID speech, and begin recording after the tone (pressing # allows you to stop recording, or you can simply stop speaking).
• You can press the 2 key to listen to your newly recorded speech.
• You can press the 3 key to play the old ID speech.
• You can press the 4 key to save the new ID speech and exit to the Control Point Edit menu.
• You can press the 5 key to discard the new ID speech and exit to the Control Point Edit menu.
3 Chaining and Touch Tone Directory Operations - A Control Point may only have one of the three following settings; Chained, Touch Tone Directory or neither. This option allows you to switch between the enabled and disabled states for "chaining". If "chaining" is disabled, then you may choose to create or remove a Touch Directory at this Control Point. A speech first tells you the current setting for chaining, either the application ID number of the target application or the word "disabled".
To retain the current setting, press the * key. To set the disabled state, just press the # key. To set or change the Chain to state, enter the application ID number of the application you wish to chain to, followed by the pound (#) key. After pressing the # key, a message asks you to press the 1 key if this is correct. Pressing 1 confirms the setting, while pressing any other key does not save the setting. You will then be asked for the Object ID to chain to in the target application. Enter that Object ID number followed by the # key. After pressing the # key, a message asks you to press the 1 key if this is correct. Pressing 1 confirms the setting, while pressing any other key does not save the setting.
If "chaining" is disabled wait and you will then hear the status of the Touch Tone Directory. Press 1 to switch the status or press * to retain the current status.
|
If you intend to chain to a ECS Phone Application that you created, make sure you know that Phone Application's ID number. |
If you don't know the ID number of the Application you wish to chain to, you can find this number in the Business Manager application. When you enter Business Manager, the Application ID Number appears on the Application Configuration box for the currently selected application. Selecting another application displays that application's ID number. |
4 Set Advertising Options where available - This option is not available in Voice Messaging.
5 Choose the Next Action - (This option is only available to System Administrators.) This option allows you to switch between the Hang-up and Goto controls. A speech tells you the current setting, either the object number of the "Goto" or the word "hang-up"
To retain the current setting, press the * key. To set the "hang-up" control, just press the # key. To set the Goto control, enter the ID number of the object you wish to go to, followed by the pound (#) key. After pressing the # key, a message asks you to press the 1 key if this is correct. Pressing 1 confirms the setting, while pressing any other key does not save the setting.
6 Enter a New Object ID to Edit - This option allows you to move to another object in the tree. When you press 6, a speech tells you to enter the object's ID, then press #. After you enter the number and press #, you go to that tree object. The reference number and Edit menu for that object plays, and you can make the necessary edits. If you enter an ID number that does not exist, then the system tells you that it can't perform the operation. You then return to the Control Point Edit menu.
The System Greeting Edit Menu
You can reach the System Greeting Edit menu by pressing 3 from the Main menu. This menu allows you to perform all of the necessary editing functions for the System Greeting. The following speech plays when you reach the System Greeting Edit menu:
"Press 1 to Change the Main Speech."
"Press 2 to Set the Ring Count for Answer."
"Press 3 to Choose Next Action."
"Press 4 to Enter a New Object ID to Edit."
0 Change the System Password - This option allows you to change the System Password. When you press the 0 key (zero, not the letter "O"), a speech tells you to enter the new password, followed by the pound (#) key. If you press the pound key without entering any numbers, they return to the System Greeting Edit menu. If you enter the new password and press #, then you are asked to enter the number again to verify the change.
|
If you disable the Main speech on the System Greeting, no one will be able to remotely access the system. |
1 Change Main Speech - This allows you to change the Main speech of the System Greeting. When you select this option, a speech tells you whether or not the Main Speech is enabled. You can press the 1 key to change the current setting. Pressing any other key (or waiting a few seconds) keeps the current setting. If the Main speech in enabled, you then have five options: |
• You can press the 1 key to record a new Main speech, and begin recording after the tone (pressing # allows you to stop recording, or you can simply stop speaking).
• You can press the 2 key to listen to your newly recorded speech.
• You can press the 3 key to play the old Main speech.
• You can press the 4 key to save the new Main speech and exit to the System Greeting Edit menu.
• You can press the 5 key to discard the new Main speech and exit this menu.
2 Set the Ring Count for Answer - Selecting this option allows you to set the number of times you phone rings before the system answers. A speech asks you to press a number between 1 and 9, to select the number of rings. After you make your selection, you return to the System Greeting Edit menu.
3 Choose the Next Action - This option allows you to set the object ID of the next object to move to from the System Greeting. A speech tells you the current setting.
To retain the current setting, press the * key. To set a new object ID, enter the ID number of the object you wish to go to, followed by the pound (#) key. After pressing the # key, a message asks you to press the 1 key if this is correct. Pressing 1 confirms the setting, while pressing any other key does not save the setting. You then return to the System Greeting Edit menu.
4 Enter a New Reference Number to Edit - This option allows you to move to another object in the tree. When you press 4, a speech tells you to enter the object's ID, then press #. After you enter the number and press #, you go to that tree object. The reference number and Edit menu for that object plays, and you can make the necessary edits. If you enter an ID number that does not exist, then the system tells you that it can't perform the operation. You then return to the System Greeting Edit menu.
Initial Prompt Edit Menu
You can reach the Initial Prompt Edit menu by pressing 4 from the Main menu. This menu allows you to perform all of the necessary editing functions for the Initial Prompt. You reach this Edit menu when you navigate using the reference number for the Initial Prompt (the ID number is "01"). The following speech plays when you reach the Initial Prompt Edit menu:
"Press 2 to Change the Main Speech."
"Press 3 to Enable or Disable Auto Menuing."
"Press 4 to Set Advertising Options, where available."
"Press 5 to Add a New Child."
"Press 6 to Enter an Object ID for Non-Touch Tone Response."
"Press 7 to Enter a New Object ID to Edit."
1 Enable Or Disable The Initial Prompt - When you select this option, a speech tells you if the Initial Prompt is currently enabled or disabled. You can then press 1 to disable or enable the Initial Prompt, or wait for about five seconds. If you wait (which you would do if you do not want to change the setting), you return to the Initial Prompt Edit menu.
2 Change Main Speech - This allows you to change the Main speech of the Initial Prompt. When you select this option, a speech tells you whether or not the Main Speech is enabled. You can press the 1 key to change the current setting. Pressing any other key (or waiting a few seconds) keeps the current setting. If the Main speech is enabled, you then have five options:
• You can press the 1 key to record a new Main speech, and begin recording after the tone (pressing # allows you to stop recording, or you can simply stop speaking).
• You can press the 2 key to listen to your newly recorded speech.
• You can press the 3 key to play the old Main speech.
• You can press the 4 key to save the new Main speech and exit to the Initial Prompt Edit menu.
• You can press the 5 key to discard the new Main speech and exit the Initial Prompt Edit menu.
3 Enable Or Disable Auto Menuing - When you select this option, a speech tells you if the Auto Menuing option is currently enabled or disabled. You can then press 1 to disable or enable Auto Menuing, or wait for about five seconds. If you wait (which you would do if you do not want to change the setting), you return to the Initial Prompt Edit menu.
4 Set Advertising Options, where available - This option is not available in Voice Messaging.
5 Add a New Child - Selecting this option allows you to add a tree object as a branch from the Initial Prompt. Once you press 5, a system speech asks you to enter the reference number of the object to add. This simply means you would enter the object's relative ID (i.e., The ID it has under the Initial Prompt). Press the pound (#) key after the reference number.
You then hear a menu of add options. You can choose to add a Announcement by pressing 1, press 2 to add a Prompt, or press 3 to add a Control point.
Once you add the tree object, you then hear the appropriate menu for that tree object. At this point, you can configure the object as you see fit using the new object's Edit menu.
6 Enter an Object ID for Non-Touch Tone Response - This option allows you to enter the ID number of a tree object so that non-touch tone callers can at least hear something. A speech tells you the current setting either by telling you the object ID that the Goto is set to, or by saying Disabled.
When you hear the speech asking for the ID number, enter that number and press the # key. Pressing the # key alone tells the system to hang up on a non-touch tone response. Pressing the *key keeps the current setting. A speech then asks you to press the 1 key if this information is correct, or to press any other key if it is not. If it is not correct a speech asks you to re-enter the numbers. When you finish, you return to the Initial Prompt Edit menu.
7 Enter a New Object ID to Edit - This option allows you to move to another object in the tree. When you press 7, a speech tells you to enter the object's ID, then press the pound (#) key. After you enter the number and press #, you go to that tree object. The object's ID number and ID speech play. The Edit menu for that object plays, and you can make the necessary edits. If you enter an ID number that does not exist, then the system tells you that it can't perform the operation. You then return to the Initial Prompt Edit menu.
As you begin to use the remote access feature more, you may find that there are some procedures you perform more often than others. This section discusses the procedures for some of the more common remote access procedures. This includes changing or updating Announcement speeches, adding and configuring Announcements, and configuring the controls on the System Greeting.
Adding and Configuring an Announcement as a System Administrator
One of the more common remote access procedures is adding a Announcement, then configuring it for use for the intended Announcement owner. Before you add a Announcement, you need to know the ID of the Prompt that will be its parent. Since adding a tree object is a function of a Prompt, you must be able to locate the parent Prompt in the tree. You should also know what ID number to assign the new Announcement, and make sure that it is not already in use. If you will be recording a Main speech and ID speech for this Announcement, then you should have a script handy.
Use the following procedure to add and configure a Announcement:
• Begin by dialing your system's phone number. When the System Greeting plays, Press the # key followed by the 0 (zero) key. You must make sure to press these keys during the System Greeting.
• Enter your System Administrator password, then press the # key. If you enter the password correctly, the following menu plays:
"Press 1 to navigate using Program Menus."
"Press 2 to navigate directly to an Object ID."
"Press 3 to edit the System Greeting."
"Press 4 to edit the Initial Prompt"
"Press 5 for Instructions for Remote Access."
• Enter the ID of the Prompt that will be the new Announcements' parent, then press the # key.
• The system navigates to that Prompt, then plays the ID number. This should match the ID of the Prompt. The following Prompt Edit menu plays:
"Press 1 to Enable or Disable This Prompt."
"Press 2 to Change the ID Speech."
"Press 3 to Change the Main Speech."
"Press 4 to Enable or Disable Auto Menuing."
"Press 5 to Add a New Child."
"Press 6 to Enter a New Object ID to Edit."
• If this is the correct Prompt, then press the 5 key to add a new child. The following speech plays:
"Press 2 to add a new Prompt."
"Press 3 to add a new Control Point."
"Press 2 to change the ID speech."
"Press 3 to change the Main speech."
"Press 4 to include or exclude from touch tone directory."
"Press 5 to choose the next action."
"Press 6 to enter a new object ID to edit."
Keep in mind that the Announcement is added in a "Disabled" state. You must enable the Announcement to use it.
Recording an Announcements' Main Speech
You would use this procedure any time you need to update an existing Announcement speech, or record a new one. Make sure you have the ID number of the Announcement you wish to record handy, as well as the script for the speech. Use the following procedure to record a speech for a Announcement:
• Begin by dialing your system's phone number. When the System Greeting plays, Press the # key followed by the 0 (zero) key. You must make sure to press these keys during the System Greeting.
• Enter your System Administrator password, then press the # key. If you enter the password correctly, the following menu plays:
"Press 1 to navigate using Program Menus."
"Press 2 to navigate directly to a Reference Number."
"Press 3 to edit the System Greeting."
"Press 4 to edit the Initial Prompt"
"Press 5 for Instructions for Remote Access."
• Enter the ID of the Announcement that you wish to record speech for, then press the # key.
• The system navigates to that Announcement, then plays the ID number. This should match the ID of the Announcement you wish to modify. The following Announcement Edit menu plays:
"Press 2 to change the ID speech."
"Press 3 to change the Main speech."
"Press 4 to include or exclude from touch tone directory."
"Press 5 to choose the next action."
"Press 6 to enter a new object ID to edit."
• If this is the Announcement for which you wish to record a Main speech, then press the 3 key. A speech tells you whether or not the Main speech is currently enabled or disabled. You can press 1 if you wish to change the setting, or press any other key (or wait for five seconds) to keep the current setting. Then the following menu plays:
"Press 2 to play new speech."
"Press 3 to play old speech."
"Press 4 to save new speech."
"Press 5 to discard new speech."
• Just to make sure the speech recorded properly, press the 2 key. The newly recorded speech plays. You can record the speech again if you feel it is necessary.
• When you are satisfied with the speech, you can save this speech and exit back to the Announcement menu by pressing 4. If you don't want to save the speech, press 5. You would then exit to the Announcement menu.
• When you finish, you can hang up the phone to end the call.