User's Guide To Voice Mail System

Chapter 1: Introduction to this Manual

• Introduction
• How This Manual Is Organized
  • How to Study the Introductory Chapters
  • How to Study the Procedural Chapters
  • How to Study the Remote Access Chapters
  • How to Study the Appendices
• How Each Chapter is Formatted
  • Introduction
  • Concepts
  • Procedure Overview
  • Detailed Directions
• Graphic Conventions Used in this Manual
• If You Have Problems...
  • Before You Call
  • Calling CBSI Technical Support

Chapter 2: Welcome to Voice Mail

• Introduction
  • Overview
  • Terms
  • Cast of Characters
• How The Application Works
• Entering The System Editor
  • In Windows 95
  • In Windows 3.1
• Exiting The System Editor
• Using the On-Line Help Function
  • Starting Help
  • Exiting Help

Chapter 3: The Program Window

• Introduction
  • Overview
  • Terms
• Window Controls in Voice Mail
• Menus In Voice Mail
  • The Menu Bar
  • Pull-Down Menus
  • File Menu
  • Edit Menu
  • Insert Menu
  • System Menu
  • View Menu
  • Help Menu
• Tree Object Tools
• The Tool Button Ribbon
  • The Cut Button
  • The Copy Button
  • The Paste Button
  • The Prune Button
  • The Grow Tree Button
  • The Help Button
  • The Full/Standard Expansion Button
  • The Summary/Detail Button
• Special Key Functions
• The Status Line

Chapter 4: The System Editor

• Introduction
  • Overview
  • Terms
• The System Tree and What It Means
• The Tree Objects
• Tree Object Details
  • The System Greeting
    • The Details
    • In The Example System Tree
  • Initial Prompt (menu)
    • The Details
    • In the Example System Tree
  • Prompts
    • The Details
    • In the Example Tree
  • Mailboxes
    • The Details
    • In the Example Tree
  • Control Points
    • The Details
    • In the Example Tree
• Object ID's: What They Do And What They Mean
• The Script Editor
• The Record Box
• The Play Box
• The Insert Tree Object Box

Chapter 5: Modifying The System Tree

• Introduction
  • Overview
  • Terms
• Changing Scripts and Speeches
  • Changing an Object's Script and Main Speech
  • Changing an Object's Script and ID Speech
• Disabling and Enabling Tree Objects and/or Speeches
  • Disabling / Enabling Tree Objects
    • Concepts
    • Procedures
  • Disabling / Enabling Speech
    • Concepts
    • Procedures
• Adding and Configuring Tree Objects
  • Prompts
    • Adding A Prompt To The System Tree
    • Configuring The Added Prompt
  • Mailboxes
    • Adding A Mailbox To The System Tree
    • Configuring The Added Mailbox
  • Control Points
    • Adding A Control Point To The System Tree
    • Configuring The Added Control Point
• Deleting and Undeleting Tree Objects
  • Deleting Tree Objects
  • Undeleting Tree Objects
• Committing Changes To The System Tree

Chapter 6: Performing Specific Tree Operations

• Introduction
  • Overview
  • Terms
• Customizing the Existing System Tree
  • The Express Setup
  • Adding a Mailbox Group
  • Configuring a Mailbox Group for a Sales Hotline
  • Making and Using a System Administrator Mailbox
  • Allowing a Non-Touch Tone Caller to Leave a Message
• Your Own System Tree
  • Designing Your Tree
  • Building Your Tree
  • Testing Your Tree
  • Managing Your Tree

Chapter 7: Printing Reports

• Introduction
  • Overview
  • Terms
• Printing the System Tree Report
• Printing the Detailed Tree Report
• Configuring Your Program Using Print Setup

Chapter 8: Advanced Functions And Features

• Introduction
  • Overview
  • Terms
• Place Holders: What They Are and How They Work
• Changing Tree Object ID's
• Advanced Goto Control Usage
  • On the Initial Prompt
  • On Mailboxes
  • On Control Points
• Chaining to Other CBSI Phone Applications
• Call Transferring
  • Phone Line Requirements
  • Setting up your Phone Tree
  • Entering a Phone Number
  • Including a Control Function
• Message Forwarding
  • Voice
  • Beeper
  • Display
• Touch Tone Directories
  • How Touch Tone Directories Work
  • The Use of Touch Tone Directories
  • Adding Touch Tone Directories
• Advanced Recording Features
  • Transfer and Replace
  • .WAV Copy and .WAV Paste
    • Supported Sound Clips
    • Using the File Selection dialog box
    • Copying a wave file
    • Pasting a Wave file
• Making Variants of Voice Mail
  • Why Make Other Variations?
  • Where to Find More Information
• Moving Objects in the System Tree
  • The 'Drag and Drop' Move
  • The 'Drag and Drop' Copy Move
• Copying Between Application Variants
• About the Paste Buffer

Chapter 9: Mailbox Ownership

• Introduction
  • Overview
  • Terms
• Beginning to Use Mailbox Owner Remote Access
• The Mailbox Owner Remote Access Menu
• Performing Specific Mailbox Owner Tasks
  • Changing the Mailbox ID Speech
  • Changing the Mailbox Main Speech
  • Retrieving Messages
  • Selecting Message Forwarding Options

Chapter 10: Branch Administration

• Introduction
  • Overview
  • Terms
• Branch Administration and Branch Ownership
  • About the Branch Administrator
  • About the Branch Owner
  • System Administrator's Part in Branch Administration
• Beginning to Use Branch Administrator Remote Access
• The Branch Administrator Remote Access Menus
  • Remote Access Main Menu
• Performing Specific Branch Administration Tasks
  • Broadcasting a Message to a Mailbox Group
  • Retrieving Messages from a Mailbox Group
  • Adding a Mailbox to the Mailbox Group
  • Retrieving Messages from a Single Mailbox
  • Enabling and Disabling a Mailbox in the Mailbox Group
• The 'Sub Branch Administration' Structure

Chapter 11: System Administrator Remote Access

• Introduction
  • Overview
  • Terms
• Planning Your Remote Access Session
• Beginning To Use Remote Access
• The Remote Access Menus
  • Remote Access Main Menu
  • The Editing Menus
    • Prompt Edit Menu
    • Mailbox Edit Menu
    • Control Point Edit Menu
  • The System Greeting Edit Menu
  • Initial Prompt Edit Menu
• Performing Specific Remote Access Tasks
  • Adding and Configuring a Mailbox
  • Recording a Mailboxes' Main Speech
  • Configuring System Greetings for Message Forwarding

Appendix A: Installing Voice Mail

• Introduction
  • Overview
  • Terms
• Installing the Application
  • In Windows 95
  • In Windows 3.1

Appendix B: Branch Administration Instruction Sheets

• Introduction
• Basic Branch Administration Instructions
  • Accessing Your Branch
  • Changing Your ID and Main Speeches
  • Moving to a Mailbox in the Branch
  • Changing Your Password
• Broadcasting a Message to all of Your Mailboxes
• Retrieving Messages from all of Your Mailboxes
• Adding and Configuring a Mailbox
• Enabling and Disabling Mailboxes

Appendix C: Mailbox Owner Instruction Sheets

• Introduction
• Basic Mailbox Owner Instructions
  • Accessing Your Mailbox
  • Retrieving Your Messages
  • Changing Your ID and Main Speeches
  • Changing Your Password
• Selecting Forwarding Options

Appendix D: Key Combinations

• Introduction
  • The File Menu
  • The Edit Menu
  • The Insert Menu
  • The System Menu
  • The View Menu
  • The Help Menu
  • General Screen and Box Commands

Appendix E: Glossary of Terms