User's Guide To Talking Classifieds
Advertisement
A sales-oriented speech that plays when a caller reaches an "Advertisement" tree object. The Advertisement speech is housed in the "Advertisement" tree object. The Advertisement speech is recorded by the member and is typically a description of an item that the member is selling or is looking for.
Advertisement groups
Advertisement groups are groups of Advertisements that share the same Prompt. Callers normally access these Advertisements through the Prompt by making a selection.
Application
An application is what you design, build, or otherwise modify so that it does what you want it to. We design programs, while you design applications.
Application Variant
This is a copy of the Talking Classifieds application. The variant works exactly as the original application. The difference is in the way that the System Tree is structured and the speeches on the Advertisements.
Button
A Button is anything that appears raised in relation to the surface of the Application Window. Buttons are typically square or rectangular. You "press" a button when you click on it with the mouse pointer.
Caller
Someone calling into the system to use the system's services.
Chaining
This is a feature that allows you to link one CBSI Phone application to another.
Clipboard
This is a temporary storage area in Windows. In the context of this application, you can copy speech files to the Clipboard so that you can edit them.
Commit
In the context of this application, this is a finalizing procedure. To 'Commit' is to finalize and save changes to the system's structure.
Copy
To 'Copy' is to make a duplicate of something. Within the Talking Classifieds application, you would first select an object (or objects) to copy and then select the "Copy" option from a menu or with a Short Cut Key. The copied item then transfers to the Paste Buffer.
Customer Number
This is the number that CBSI assigns to you. If you need supplies, technical support, or any other assistance, the person you talk to at CBSI will ask you for this number. This makes it easier for them to understand your situation, and decide how best to serve you.
Cut
To 'Cut' is to remove something from an area of the screen. Within the Talking Classifieds application, you would first select an object (or objects) to cut and then select the "Cut" option from a menu or with a Short Cut Key. The item disappears from its previous location, then transfers to the Paste Buffer.
Default
Any preset or preselected item, control, or field. Most commonly, the default setting of a control is the normal or recommended setting.
Delete
To 'Delete' is to remove something and then discard it. Unlike the 'Cut' function, a copy is not placed on the Paste Buffer. Generally, a Delete is permanent.
Detailed Tree Report
This report prints all of the controlling information for each object in the system tree. This includes the settings for each control, as well as entries in fields and scripts for ID and Main speeches. Remember that this is a 'Textual' representation of the system tree.
Header
This tree object appears as a small light blue folder with an "H" on it. The main function of a Heading is to play a menu of options for its Advertisement group. Headers may only have Advertisements branching from them.
Highlight
To 'Highlight' is to show that you intend to perform an operation on an item, perhaps a Cut or Copy. Highlighting is also called 'selecting' when you choose an item in a menu or an object in the tree. Within Windows, an item or text is highlighted when it appears as light colored text on a dark background.
Icon
An Icon is a graphic representation of a application in Windows. The icon is typically composed of a small picture along with the name of the application below it.
Local Phone
The phone that is connected to your computer. It is this phone that you use to record your system speeches. Also, callers use this phone number when calling into your system.
Main speech
This is the speech recorded on an object that the caller hears when they reach this object.
Member
A person who pays you a fee for the privilege of placing Advertisements in your Talking Classifieds application. The Member may be in control of one or more Advertisements.
Menu Bar
This contains a list of menu headings. Clicking on a menu heading displays the menu corresponding to the selected menu heading. The menu options relate to the menu heading they fall under.
Object ID Number
A number used to identify tree objects in the tree. The ID number of an object is the sum of all touch tones a caller would press to get to that object from the Initial Prompt.
On-Line Help
On-Line means that help is accessible at anytime in the application, unless you're already inside the Help function itself.
Paste
To 'Paste' is to move something from the Paste Buffer to the screen. Typically, you paste the item at the current cursor position or currently selected object.
Paste buffer
A temporary storage area for objects cut from the system tree. The paste buffer stores the objects so you can paste them into another part of the tree.
Place Holder
A special tree object that is only created when you add a Prompt, Advertisement, or Control Point that has a multi-digit Relative Touch Tone Number. The system creates Place Holders as required, and you generally don't have to be concerned about them. You will only see Place Holders in the tree while using the "Full Expansion" viewing method.
Program
In this manual, we are referring to Talking Classifieds.
Program Window
The 'Program Window' is the area that a particular program appears in and controls.
Prompt
A speech that signals the caller to do something. For example: the Initial Prompt signals the caller that they should enter a touch tone to choose the Advertisement they want to hear. The Prompt speech is housed in the "Prompt" tree object.
Prune
To 'Prune' is to delete or remove an item or section from the system tree. Unlike the 'Cut' function, a copy is not placed in the Paste Buffer. Generally, Pruning is permanent.
Reference Number
In Remote Access, this is the object's absolute ID number.
Remote Access
This simply means that you can access your Talking Classifieds application from an area other than your computer (in this case, by phone).
Short-Cut Key
A 'Short-Cut Key' is a single key or key combination that selects or performs an operation without using the mouse.
Software
The actual applications that install on your computer. If 'Hardware' is the brain, then 'Software' are the thoughts that the brain is thinking.
Speech
A verbal message, recorded on an object in this application.
System
Your computer, while running the Talking Classifieds application. It's a neat little technical term to impress your clients, and it's also more convenient than saying 'Your computer, while running the Talking Classifieds application.'
System Administrator
You, the Center Owner. You call the shots, decide how much to charge advertisers, decide when the system is operating, etc. This application is your domain. Your word is law here.
System Editor
The Talking Classifieds System Editor allows you to modify the way that your Talking Classifieds application works. This is where you design, build, and edit your Talking Classifieds system.
System Tree
When we say 'Tree' or 'System Tree', we're referring to the structure of your Talking Classifieds application as it appears in the System Editor. As a tree has branches, so does the structure of your Talking Classifieds application.
System Tree Report
This report prints the graphic image of the system tree, as it appears in the work area at the time of printing. Remember that this is a 'Graphical' print out of the system tree.
Tool bar
This contains a list of menu headings. Clicking on a menu heading displays the menu corresponding to the selected menu heading. The menu options relate to the menu heading they fall under.
Tool button ribbon
This is a vertical display of buttons that allow you to edit and modify the tree. These buttons correspond to menu commands located under the menu headings on the tool bar.
Touch Tone Number
In Remote Access, this is the object's relative or touch tone number.
Touch-Tone Directory
This is a special option you can enable on a Control Point that allows callers to bypass the normal tree structure.
Tree Depth
This is simply the number of options under a Prompt. The deeper a list of options is, the better the chances are that the caller will not remember the listed options.
Tree Level
This is a measure of branch complexity in the system tree. The more levels a system tree has, the better the chances are that the caller becomes lost.
Tree object--Advertisement
This tree object's basic purpose is to play an Advertisement. The Advertisement object appears as a small yellow rectangle with an "A" on it.
Tree object--Control Point
A Control Point appears as a small pink rectangle with a "C" on it. Control Points allow you to perform special functions. Its primary function is to 'chain' to another CBSI Phone Application. This means that you can access part of another application through the Talking Classifieds system tree.
Tree object--Initial Prompt
This tree object appears as a small red folder, located directly under the System Greeting. Normally, you record instructions for callers using the system, onto this object, as well as a menu of options. This Tree Object is a permanent object in the tree.
Tree object--Prompt
This object allows you to do a number of things, but its basic purpose is to Prompt the caller for a response. A Prompt commonly acts as a menu for the object options under it (i.e. branches coming from this Prompt branch). A Prompt appears as a small green folder.
Tree object--System Greeting
This object appears in the tree in the upper left corner of the Work area (it's that small blue rectangle with an "S" on it). This is the first object in the tree that callers reach when they call into the system. The System Greeting usually contains a speech that welcomes the caller to the system. This is a permanent object in the tree.
Tree Objects
The basic units that appear in the tree, they can do everything from house commands and speeches to enabling functions and features. There are three types of tree objects you can use to make your system: Prompts, Advertisements, and Control Points. These three objects allow you to design your entire Talking Classifieds system.
Trial-and-error Method
This is a method of learning in which you experiment with the thing you are learning. If you make a mistake, you correct it and learn from it.
Wave Files
Wave files are a type of file that contains sound recordings. WAVE files have the designation ".WAV" after the file name.
Work area
This portion of the application window displays the existing tree structure for your Talking Classifieds system.