Introduction

Overview

This section shows you how to install the Outbound Telenotification application onto your computer using the ECS Set-up. The ECS Set-up is a very useful application, as it allows you to easily add, remove, and update all of your ECS applications. For the scope of this section, however, you will use it simply to install your Outbound Telenotification application. For more information on the ECS Set-up, refer to the ECS Redbook.

There are three different instances in which you would install the Outbound Telenotification application:

1. You purchased this application after you purchased all of the other applications included with your Center Owner package of applications.

2. You purchased this application to install on your own computer (i.e., not a computer purchased from ECS).

3. You want to update the version of this application that is currently on your computer with the updated version.

An instance in which you would not need to install the application is if you just received your ECS system, as ECS has already installed all of the applications you ordered with your system on the computer.

Terms

Customer Number

This is the number that ECS assigns to you. If you need supplies, technical support, or any other assistance, the person you talk to at ECS will ask you for this number. This makes it easier for them to understand your situation, and to decide how best to serve you.

Software

The actual applications that install on your computer. If ‘Hardware’ is the brain, then ‘Software’ is the thoughts that the brain is thinking.

Installing the Application

If you purchased a ECS computer and Outbound Telenotification at the same time, the Outbound Telenotification software is already properly installed. If you purchased Outbound Telenotification after you received your ECS computer or you do not have a ECS computer, you will need to install the software on your computer.

Before you install Outbound Telenotification, you must have the Business Manager program installed. Refer to the "User’s Guide for Business Manager" for installation instructions, if necessary.

The Outbound Telenotification application may come as a multiple disk set, or on a single disk, depending on the format. The disks must be installed in order from disk #1 to the last disk. Your floppy disk drive that matches the size of the install disk set (3 1/2") may be either the A: drive or the B: drive on your computer. Not all computers are the same. Perform the following steps to install Outbound Telenotification:
• Leave or exit any application you are currently running.
• If you’re using Windows 95, click on the Start button to display the Start menu.

• Click on the Programs option to display the Programs menu.

• Locate the ECS Setup Application option in the Programs menu, then click on it. If the Business Manager software has not yet installed on your system, an Advisory message appears, asking you to install it. If the Business Manager software is not installed, you will not be able to install your Outbound Telenotification application.

• If Business Manager is already installed, then the ECS Set-up window appears, similar to the one shown in Figure 175:

Figure 175--The ECS Windows 95 Application Setup Window

Undisplayed Graphic

• If you’re using Windows 3.1, locate the ECS Setup Application icon in the ECS Business Applications group, then double click it.
• If the Business Manager software has not yet installed on your system, an Advisory message appears, asking you to install it. If the Business Manager software is not installed, you will not be able to install your Outbound Telenotification application.
• If Business Manager is already installed, then the ECS Set-up window appears, similar to the one shown in Figure 176:

Figure 176--The ECS Windows Application Setup Window

• Notice that your name and ECS customer number appear at the top of the install box, and that the ECS applications you purchased initially display in the Application list in the center of the box.

• If the Outbound Telenotification application appears in the Application list, then click on this option so that it is highlighted. If it does not appear in the list, move to the next step.

• If the application appears in the Application list, then click the "OK" button after you select the application.

• If the application does not appear in the list, then click the "Add New" button. You then choose which drive to install the application from by clicking either the "Install from drive A" option or the "Install from drive B" option. Once you choose, click "OK."

• A message now asks you to insert the first install disk in the selected drive. Do so, then click the "OK" button.

• If you do not close the disk drive after inserting the disk, an Advisory message asks you to close the disk drive. You then choose the Drive to install from again.

• The Install box appears, and displays the name of the application you are installing. Click the "OK" button to continue.

• Another Install box appears, showing the application name as well as the space required to install the application. The box also contains the entries "Inbound Speeches" and "Outbound Speeches." These are sets of speeches used in the Inbound and Outbound Telenotification programs.

• You may choose to install the selected application and / or the speeches by clicking the check box to the left of the desired option. A check mark appears in the box of the selected item or items. When you finish selecting the options, click the "OK" button.

If for some reason you must stop the installation process, you can press the Esc key. A setup box appears, and you must confirm that you wish to discontinue installation. Clicking "Yes" stops the installation, while clicking "No" continues the installation

• The Installing Files message box displays, and the installation process begins.
• When disk #1 completes loading, a message on the screen tells you to insert installation disk #2. Remove the current disk from the drive, then place the next installation disk in the drive and click the "OK" button. The application continues to install. Continue this process until all of the disks in the set have been loaded.
• When the loading process is complete, you return to the install box. Notice that the application you installed now appears in the Application List.
• Click the "Cancel" button, and you return to your regular Windows display. The application is installed and ready to use.

*Customer Number*	This is the number that ECS assigns to you. If you need supplies, technical support, or any other assistance, the person you talk to at ECS will ask you for this number. This makes it easier for them to understand your situation, and to decide how best to serve you.
*Software*	The actual applications that install on your computer. If ‘Hardware’ is the brain, then ‘Software’ is the thoughts that the brain is thinking.