User's Guide To Outbound Telenotification

Chapter 1: Introduction to This Manual

• Introduction
  • Overview
• How This Manual Is Organized
  • How to Study the Welcome Chapter
  • How to Study the Introductory Chapters
  • How to Study the Procedural Chapters
  • How to Study the Appendices
• How Each Chapter is Formatted
  • Introduction
  • Concepts
  • Procedure Overview
  • Detailed Directions
  • Summary
• Graphic Conventions Used in this Manual
• If You Have Problems...
  • Before You Call
  • Calling ECS Technical Support
• Summary

Chapter 1: Introduction to This Manual

Introduction

Overview

We designed this easy-to-use manual for you, the discerning center owner. If you take the time to read through this manual, we promise you’ll save time. Think of this manual as the road map to your Outbound Telenotification program. You can plan your trip to save time and effort. So take the time to read through this manual, it won’t take long, and it’ll save you time later.

We structured this manual so you could read through the first few chapters and start using the program, bare bones style, while the rest of the manual fleshes out the basics of the program. We go over what you need to do to:

• Design and build a working Outbound Telenotification system

• Edit and modify your system

• Build a phone number list

• Run the system in Unattended and Attended modes

How This Manual Is Organized

The chapters in this manual are divided into four sections:

Section	Chapters	Purpose
I.	2	An explanation of the purpose of the program, an overview of the set up procedures, and instructions on getting in and out of the system editor and using Help.
II.	3 and 4	An introduction to the system’s appearance and structure.
III.	5, 6, 7, 8, 9 and 10	Setting up and running the system, retrieving messages and printing reports.
IV	11 and 12	Adding, building, configuring, and editing the system structure. Also includes the advanced editing functions and features.

How to Study the Welcome Chapter

The second chapter of this manual is designed to show you what you can do with Outbound Telenotification, and then give you a brief explanation of how to get it running. Outbound Telenotification is a little different from most other programs you may have purchased, because we have already partially set it up for you, based on the programs you have purchased in your Center Owner package. We’ll also talk about getting in and out of the system editor and using Help, so you can start looking around the program right away. So after you have read the second chapter, you will know the things you can do with Outbound Telenotification and what kinds of things you will need to do to get it running.

How to Study the Introductory Chapters

The two introductory chapters acquaint you with the concepts of the Outbound Telenotification program and the Outbound Telenotification program window. You can read them at any time, with or without using the computer.

Chapter 3 is a guided tour through the program controls. It discusses the menus, tool buttons and window controls you will be working with.

Chapter 4 shows you around the system editor, and discusses the system’s structure, and how the elements of the system work.

How to Study the Procedural Chapters

The chapters in section three discuss setting up procedures, and section four discusses modifying procedures. These sections show you exactly how to set up and use your system, then design, build, edit and modify it. You need to be at your computer as you read these chapters.

Chapter 5 shows you how to work with the system. It discusses how to make the modifications you will need to know in order to get your system ready to run. This includes basic editing procedures.

Chapter 6 shows you how to create and edit phone lists.

Chapter 7 discusses running your system in the Unattended modes. It shows you how to work with both Standard and Polite Unattended modes, and discusses the strengths of each style.

Chapter 8 discusses running your system in Attended mode. It covers the procedures for setting your system up to run in Attended mode, and discusses the strengths of this style.

Chapter 9 discusses how to do the most important thing of all--retrieve messages.

Chapter 10 details the procedures for printing the two system reports.

Chapter 11 shows you how to perform specific operations that modify the system’s structure. These procedures allow you to change or add to the system we shipped you.

Chapter 12 describes the advanced program procedures. These features allow you to customize and master your program. Although not all of these procedures are necessary to run your program, they allow you to continue to learn and expand the potentials for your program.

How to Study the Appendices

The appendices provide you with additional reference help. The table below describes each appendix:

Appendix	Title	Purpose
A	Installing the Program	How to add the Outbound Telenotification program to your computer if you did not buy a ECS computer.
B	Key Combinations	A listing of the key combinations you can use to perform certain functions and operations.
C	Glossary of Terms	A listing of the special terms used in this manual

How Each Chapter is Formatted

The chapters in Sections II and III have a similar organization. As you study these procedural chapters, notice that each one is divided into five main parts:

• Introduction

• Concepts

• Procedure Overview

• Detailed Directions

• Summary

Introduction

The introduction tells what you will learn in each chapter. It also provides definitions of terms that are used the chapter.

Concepts

This section of the chapters discusses the concepts you will be using and learning.

Procedure Overview

This overview is a description of the information presented in the chapter. The overview serves two purposes:

• It provides a quick reference after reading the chapter.

• Experienced computer users can find that it provides them with all the information needed to successfully use the Outbound Telenotification program.

Detailed Directions

We include a Detailed Directions portion of each procedural chapter for the less experienced user. This section provides step-by-step instructions for using part of the Outbound Telenotification program. Although the new computer user will want to study this entire part, it later becomes a valuable problem solving tool for any level of experience.

Summary

The summary section recaps the chapter you’ve just read and gives a brief introduction to the next chapter.

Graphic Conventions Used in this Manual

Windows programs allow you to use either a mouse or the keyboard to move about the screens or to select options. When you see an instruction like this: j+ l, you are being shown keys on your keyboard or are being instructed to press keys on your keyboard.

	When you see a button in the left margin, you are being told that clicking that button will start the action or procedure under discussion in the adjacent paragraph.
Remember, once you delete a Client Form, it’s gone forever (unless you re-enter it).	When you see an italicized note in the left margin, we are providing a warning or other useful information that relates to the discussion in the adjacent paragraph. If we want you to type some information in a field, we show the information you need to type in the following style: Information
	If a period (".") follows the information, do not type the period.

If You Have Problems...

This section contains the number for Technical Support, as well as some procedures for you to follow before you make a call to Technical Support. You should carefully read the appropriate chapters in this manual to attempt to solve your problem before you call for technical support. However, we do understand that the manual may not provide an answer, so please call. We will gladly help you.

Before You Call

Before you call Technical Support, there are a few things you can do to help our Technicians provide you with prompt and efficient service:

• Know the name and the version number of the program with which you need help. You can get this information from the label of the install disks, or by selecting the About option from the Menu bar of your program. Problems and their solutions vary from version to version.
• You need to know your computer well enough to tell the technician about your computer's hardware.
• Prepare a description of your problem, such as what you were doing when you encountered the problem. It may also be helpful if you write out the steps that you took to get the problem. The more detail you can provide, the better the chances are that our technicians can identify the cause of the problem.
• Write down the exact wording of any advisory messages you encounter. Our technicians can trace and solve most problems using these messages. These messages are oftentimes the key to proper diagnosis.
• Be at your computer when you call! Technical Support walks you through the steps that created the problem, and also shows you the correct way to do what you want to do.

Calling Technical Support

If you encounter any problems during the installation or running of your program and you cannot resolve the problem by reading this manual, call our Technical Support Department at:

• (615)-874-9495
• Weekdays--8:00 a.m. to 6:00 p.m. EST
• Saturday--9:00 a.m. to 6:00 p.m. EST

Summary

In this chapter, we’ve introduced you to your Outbound Telenotification manual. In the next chapter, we will introduce you to Outbound Telenotification.