User's Guide to Computerized Monitor Service
Advisory Message
An advisory message is a small box that appears over the program window to tell you something about what is happening. In some cases, advisory messages will tell you that an entry that you have made in a field is not suitable or is not allowed by the program.
Browse
To browse is to view client forms in sequence, one after the other. You can browse to find a particular client's information.
Business Manager
Business Manager is a program that allows you to control and monitor your phone applications. You must have Business Manager installed on your computer to run any of the phone application programs such as Computerized Monitor Service.
Button
A button is anything that appears raised in relation to the surface of the program window. Buttons are typically square or rectangular. You press a button when you click on it with the mouse.
Called Party
The called party is the person who is called on the regular schedule.
Called Party Form
The Called Party form is the area of the program window where you enter the information about the called party and the calling schedule. This dialog box also allows you to access the Payor Information and the Emergency Numbers dialog boxes.
Called Party List
The Called Party list is the list of called parties you get when you select the Open option in the File menu. It is the alphabetical listing of all called parties in the Computerized Monitor Service program.
Client
The client is the person who is billed. This may or may not be the called party.
Clipboard
The clipboard is a temporary storage area in your computer's memory that Windows uses when you cut or paste something.
Commit Changes
This option allows you to save any changes you've made to the calling schedules (in the current session). This means that the next time you enter Computerized Monitor Service, you see the changes you made in this session. If you do not commit the changes, no changes are made to the calling schedules.
Copy
To copy is to make a duplicate of something. Within a Windows program, you would first select something to copy and then select the copy operation from a menu or with a Short Cut Key. The most common copy operation involves text within a letter or document. The copy is placed on the clipboard.
Cursor
The cursor is the vertical, blinking bar that shows where new typing will appear on the window, screen or field.
Cut
To cut is to remove something from an area of the screen. Within a Windows program, you would first select something to cut and then select the cut operation from a menu or with a Short-Cut Key. The most common cut operation involves text within a letter or document. A copy of the cut text is placed on the clipboard.
Database
A database is simply a collection of related material or information within your computer's memory. This is where your program stores all of your called party, payor and emergency number information.
Delete
To delete is to remove something and then discard it. Unlike cut, a copy is not placed on the clipboard. Generally, a delete is permanent.
Dialog Box
Dialog boxes always appear over the main window of a program. They ask you for additional information in order to continue your selected procedure or include buttons and check boxes to select additional processing options. They may be moved anywhere on the screen but they cannot be re-sized. You must respond to a dialog box before you can use any buttons or menus on the main window.
Dialing Prefix
This is a number or series of number you press before you dial the phone number. Some businesses have dialing prefixes you must enter to get an outside line.
Dialing Suffix
This is a number or series of numbers you press after you dial the phone number. Some businesses have dialing suffixes they use for call tracking and billing purposes.
Document
A document is printed output that has only a single subject, for example one client or one transaction. It often requires signatures.
Edit
To edit is to change the content of a form or document.
Entry Fields
Entry fields are the white boxes on the screen into which you enter the information about the client or, more generally speaking, the areas in a window that you use to enter information.
Highlight
To highlight is to show that you intend to perform an operation on an item, perhaps a cut or copy. Highlighting is also called selecting when you are choosing an item in a menu. Within Windows, an item or text is highlighted when it is displayed as light colored text on a dark background.
Icon
An icon is a graphic representation of a program in Windows. The icon is typically composed of a small picture along with the name of the program below it.
List
A list provides information on many subjects that are related or similar, for example a list of called parties.
Mailboxes
Mailboxes are specialized tree objects that play a greeting and store voice messages.
Monitor
The Monitor program is the part of the Business Manager program that you use to run your phone applications.
On-Line Help
On-line means that it is accessible from anywhere in the program, unless you're already inside the function itself.
Paste
To paste is to move something from the clipboard to the screen. Typically, you will paste text at the current cursor position.
Payor
The payor is the person who pays you for your Computerized Monitor Services. Generally, the payor and the called party are not the same person.
Personalized Speech
A personalized speech is simply a speech recorded specifically for a client. It may address the client by name or contain information that pertains to that client. Personalized speeches are recorded in the Record section of the Called Party form.
Phone Applications
These are the applications you use in conjunction with your phone and a voice/telephone card inside your computer. Callers call in to use some phone applications' services, while you use other phone applications to dial out to listeners.
Phone Line
This is the actual line your system uses to call people. Each phone line has its own unique phone number to identify it, and is accessible through a phone jack.
Printer Driver
A printer driver is a translator between your computer and your printer. Almost every type of printer has a special printer driver.
Probationer
Someone who is under loose house arrest, that you are calling with your Probation Monitor system.
Program Group
A program group is a group of related programs in your Windows Program Manager. They will all be contained within a single smaller window in Program Manager.
Program Window
The program window is the box that a particular program appears in and controls.
Prompt
This tree object allows you to do a number of things, but its basic purpose is to prompt the caller for a response. A Prompt commonly acts as a menu for the object options under it (i.e. branches coming from this Prompt branch). A Prompt appears as a small green folder.
Report
Report is a general term for anything printed from a computer program.
Reports
The reports are the printed lists and schedules that the program can produce.
Save
To save is to add a newly completed or edited client form to the client list. You must save a form before you can print reports based on that form.
Short-Cut Key
A Short-Cut Key is a single key or key combination that selects an operation without using the mouse.
Short-Cut Key Combination
This is a combination of keys that, when pressed at the same time (or holding down one while pressing the other), will perform a command. Short-Cut Key combinations are typically available for commonly used functions.
Standard Information Tone (SIT)
A standard information tone is three tones followed by an operator message.
Standard Speech
A standard speech is played for a client when a personalized speech has not been recorded for that client. You may use the standard speeches we've recorded for you or you may record your own standard speeches. Standard speeches are recorded in the Record option in the Settings menu.
Tagging
Tagging is simply a method of selecting entries in the Master Call Log you wish to print. For example, you may wish to print all the entries for a specific client or you may wish to print all the entries on a certain day. Tagging gives you more versatility and control when printing the Master Call Log.
Voice /Telephone Card
This is the card that goes in your computer. It allows your system to handle incoming and outgoing calls.