User's Guide to Business Manager
Chapter 8: The Combination Application
Overview
The Combination Application is the application that allows you to run more than one application on a single line. It is similar in structure to the other phone applications, but its usage is different. When a caller calls into a line while the Combination Application is running, they hear a menu of available application options. The caller may then choose which application they wish to use.
Using the System Editor program, you may edit and modify the Combination Application to suit your needs. This includes selecting the applications you want the callers to hear.
The Combination Application is designed to get your business up and running on one phone line. As your business expands, you may add more phone lines. Since more phone lines means you can run more applications independently, you may have less use for the Combination Application.
This chapter discusses concepts and controls of the Combination Application, such as the following:
Terms
Listed here are some terms you need to know, as they appear in this chapter:
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Application |
An application is a program that you design, build, or otherwise modify so that it does what you want it to. We design programs, while you design applications. |
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Commit |
In the context of this program, this is a finalizing procedure. To 'Commit' is to finalize and save changes to the system's structure. |
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Icon |
An Icon is a graphic representation of a program in Windows. The icon is typically composed of a small picture along with the name of the program below it. |
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On-Line Help |
On-Line means that help is accessible at any time in the program, unless you're already inside the Help function itself. |
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Program |
In this section, we are referring to the System Editor. This is the actual software that runs on your computer. You use the System Editor 'program' to design your Combination 'Application'. |
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Speech |
A verbal message, recorded on a tree object in this program. |
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System Editor |
The System Editor allows you to modify the way that the Combination Application works. This is where you design, build, and edit your phone applications. |
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System Tree |
When we say 'Tree' or 'System Tree', we're referring to the structure of your Combination Application as it appears in the System Editor. As a tree has branches, so does the structure of your Combination Application. |
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Button |
A Button is anything that appears raised in relation to the surface of the Program Window. Buttons are typically square or rectangular. You press a button when you click on it with the mouse. |
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Chaining |
This is a feature that allows you to link one ECS Phone application to another. |
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Control Point |
A Control Point appears as a small pink rectangle with a "C" on it. Control Points allow you to perform special functions. Its primary function is to 'chain' to another ECS Phone program. This means that you may access part of another program through the Combination Application's system tree. |
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Copy |
To 'Copy' is to make a duplicate of something. Within the Combination Application system editor, you would first select an object (or objects) to copy and then select the Copy option from a menu or with a Short Cut Key. The copied item then transfers to the Paste Buffer. |
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Cut |
To 'Cut' is to remove something from an area of the screen. Within the Combination Application system editor, you would first select an object (or objects) to cut and then select the Cut option from a menu or with a Short Cut Key. The item disappears from its previous location, then transfers to the Paste Buffer. |
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Delete |
To 'Delete' is to remove something and then discard it. Unlike the 'Cut' function, a copy is not placed on the Paste Buffer. Generally, a Delete is permanent. |
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Highlight |
To 'Highlight' is to show that you intend to perform an operation on an item, perhaps a Cut or Copy. Highlighting is also called 'selecting' when you choose an item in a menu or an object in the tree. Within Windows, an item or text is highlighted when it appears as light colored text on a dark background. |
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Initial Prompt |
This tree object appears as a small red folder, located directly under the System Greeting in the system tree. Normally, you record instructions for callers using the system, onto this object, as well as a menu of options. You may also configure the Initial Prompt to send non-touch tone callers to a certain object in the tree. This tree object is a permanent object in the tree. |
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Paste |
To 'Paste' is to move something from the Paste Buffer to the screen. Typically, you paste the item at the current cursor position or currently selected object. |
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Paste Buffer |
The 'Paste Buffer' is a temporary storage area in your program. When you 'Cut', 'Copy' or 'Paste' something, the object or objects are stored in this area. |
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Program Window |
The 'Program Window' is the area that a particular program appears in and controls. |
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Prune |
To 'Prune' is to delete or remove an item or section from the system tree. Unlike the 'Cut' function, a copy is not placed in the Paste Buffer. Generally, Pruning is permanent. |
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Short-Cut Key |
A 'Short-Cut Key' is a single key or key combination that selects or performs an operation without using the mouse. |
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System Greeting |
This tree object appears in the tree in the upper left corner of the Work area (it's that small blue rectangle with an "S" on it). This is the first object in the tree that callers reach when they call into the system. The System Greeting usually contains a speech that welcomes the caller to the system, as well as a control that allows you to set the ring count. This is a permanent object in the tree. |
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System Tree |
When we say 'Tree' or 'System Tree', we're referring to the structure of your Combination Application as it appears in the System Editor. As a tree has branches, so does the structure of your Combination Application. |
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Tree Objects |
The basic units that appear in the system tree. They may do everything from housing commands and speeches to recording enabling functions and features. There are three types of tree objects, but two of them are permanent objects in the tree (the System Greeting and the Initial Prompt). You may, however, add and delete Control Points. You use these Control Points to design your Combination Application. |
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Work area |
This portion of the program window displays the existing tree structure for your Combination Application. |
The Combination Application allows you to run more than one program on a single line by giving the caller a menu of application options. The caller then chooses which application they wish to use. Although callers have multiple options, there can only be one caller on the single line at one time. Thus, using the Combination Application increases the number of application options, but the availability of these applications is still limited to one caller at a time.
Using the System Editor, you modify the Combination Application to match your needs. This means that you offer callers the applications you want them to use by modifying the structure of the Combination Application to include the desired applications.
You may use the Combination Application to control the applications that callers dial into, but not the outdialing applications. This means that you cannot use the Combination Application to control Outbound Telenotification, Computerized Monitor Service, or Computer Appointment Verification.
Also, the Combination Application that we shipped to you is configured to match the applications you purchased. This means that you could use the Combination Application 'as is' to run the applications that callers dial into.
Use the following procedure to access the Combination Application, using the System Editor:
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Figure 31 - The Combination Application system editor window
Figure 32 - The Tree Edit screen
The Tree Edit Screen displays a 'system tree'. This is a graphical representation of the system. The tree that appears now is a fully functional system, complete with space for all of the phone applications that you purchased. Eventually, you will either modify this tree to customize it for your use, or you will make your own system tree.
When you finish editing the system tree, you may exit the System Editor so you can do other things. It is a simple procedure to exit the System Editor, and you may use the following procedure to do so:
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You may also use the a+o key combination to exit the program. You may also use a+F to get to the File menu, and press the X key. |
While viewing the system tree, click the File menu heading located on the Menu bar. The File menu appears. Click the Exit menu option. The editor closes, and you return to the Business Manager window. You may also exit the system editor by double clicking the control box in the upper left corner of the window. |
If you made changes to the system tree but did not commit these changes, the following advisory message appears:
Figure 33 - The Commit Changes Advisory box
If you encounter a problem at any time during the normal operation of your program, all you need to do is ask for Help. The program includes an On-Line Help function to answer questions that you might have concerning the System Editor (On-Line means that it is accessible from anywhere in the program, unless you're already inside the Help Function itself). The Help function contains the same basic information that you can find in this manual.
Starting Help
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Once you activate Help, you can select the topic you want help with from the contents table.
The Help Window displays the On-Line-Help screens. The available Help options are:
Exiting Help
To exit Help, all you have to do is close the Help Window. There are three ways you can do this:
2. Select the Close option from the Window Control menu.
3. Select the Exit option of the File menu in the Help Window.
The Window controls in the Combination Application editor are common to all Windows programs. They include the:
This section discusses the menu items in the Combination Application editor, and the various ways you may use them to design your application. This may seem like a lot of information. Once you actually sit down to use your program, however, you'll see that this section lays the groundwork for many of the operations you perform later.
The Menu Bar
Even though Menu Bars are common to all Windows Programs, the arrangement of and Menu Headings found on those Menu Bars differs from program to program. Figure 34 shows the menu bar for the Combination Application editor:
Figure 34 - The menu bar
A Menu Heading is the word in the Menu Bar that refers to the type of menu that displays when selected. The menu bar contains six main Menu Headings:
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You can activate Pull-down menus by holding down the a key and the key corresponding to the underlined letter (In this case: F , E, I, S, V, H) You can activate Items in the menus by pressing the key corresponding to the underlined letter of the word within the menu. |
The File menu allows you to view or print the system tree, as well as exit the System Editor. The Edit menu allows you to modify objects in the system tree. The Insert menu allows you to add tree objects to the system tree. The System menu allows you to modify the System Greeting and the Initial Prompt. The View menu allows you to choose how the system tree appears in the work area. The Help displays the Help Control Options. Clicking on a Menu Heading displays its pull-down menu. |
Pull-Down Menus
Pull-Down menus are lists of options that appear when you click on one of the Menu Headings. These Pull-Down menus contain options that let you manipulate the program
File Menu
This menu provides you with options that allow you to view or print the tree. From this menu, you can also commit changes to the system tree, or exit the System Editor. Options provided in the File menu are:
Figure 35 - The File Menu
You must make sure that you have the proper 'Printer Driver' (a translator between your computer and your printer) installed. If you do not have the proper Driver installed, please refer to your ECS Red Book to see what you have to do to install a new Printer Driver.
Edit Menu
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Using this menu, you can modify and manipulate the system tree. |
Figure 36 - The Edit Pull-Down Menu
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The Paste Buffer function in the program acts as a temporary storage area for text or speeches. This is where the computer stores all the text you Cut or Copy until you Cut or Copy something else. |
Undo - This command allows you to reverse the last action you performed. This comes in handy if you accidentally cut, move, paste, or prune the wrong object. The Undo function allows you to 'repent', or back up one step. Cut - This command allows you to remove an object from the tree and place it into the Paste Buffer. This makes it possible for you to paste (insert) the object someplace else. You'll find this useful if you decide to move a section of the tree to another location. Copy - This command's purpose in life is to place a duplicate of the selected object in the Paste Buffer. This makes it possible for you to paste (insert) the object someplace else in the tree. Paste - This option takes something that you've cut or copied to the Paste Buffer and inserts it at your cursor's current position, if allowed. |
Prune - This option allows you to delete the selected object from the system tree.
Insert Menu
This menu allows you to insert a tree object into the tree. Selecting this Menu Heading displays a menu with this option:
Figure 37 - The Insert Pull-Down Menu
Control Point - This option allows you to place a Control Point into the system tree. The system inserts the Control Point as a child of the Initial Prompt.
System Menu
This menu allows you to access the details of the two permanent tree objects, so that you may configure them. The options on this menu are:
Figure 38 - The System menu
View Menu
This menu allows you to choose how your system tree displays in the work area. The viewing options on this menu are:
Figure 39 - The View menu
Help Menu
This menu provides access to the On-Line Help feature. The Help feature provides answers to questions that you might have about your Combination Application system editor. On-Line means that it's accessible from anywhere in the program, unless you're already inside Help itself. The Help feature is similar to this manual. You could call it a program-accessible User's Guide.
There are two different control options provided by the Help Pull-Down menu:
Figure 40 - The Help Pull-Down Menu
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The Control Point is the only tree object you work with in the Combination Application. You will discover other tree objects in the other phone applications. |
The Tree Object Tool is the tool that allows you to add objects to the tree. To use this tool, you simply drag 'Control Point' object to the place in the tree where you want to add it, then drop it. The tree object tool appears just above the Tool Button Ribbon, and Figure 41 shows how it appears on the screen: |
Figure 41 - The Tree Object Tool
This tool is the Control Point tool. This tool allows you to add a Control Point to the system tree in the work area.
The Tool Button Ribbon contains buttons for some commonly used commands. Clicking any one of these buttons activates the associated command. Using these buttons saves you from having to activate the pull-down menus whenever you want to do certain things. The Tool Button Ribbon appears as shown in Figure 42:
Figure 42 - The Tool Button Ribbon
The Cut Button
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The Cut button allows you to remove a Control Point from the tree and place it into the Paste Buffer. This makes it possible for you to 'paste' (insert) the object someplace else. You'll find this useful if you decide to move a section of the tree to another location. |
The Copy Button
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The Copy button's purpose in life is to place a duplicate of the selected object and place it in the Paste Buffer. This makes it possible for you to paste (insert) the object someplace else in the tree. |
The Paste Button
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The Paste button takes something that you've cut or copied to the Paste Buffer and inserts it at your cursor's current position. |
The Prune Button
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This button allows you to delete the selected object from the system tree. |
The Help Button
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This button activates the on-line-help function. |
The Summary/Detail Button
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This button allows you to switch between the Summary Information and the Detailed Information tree viewing features. |
The Combination Application system editor allows you to perform certain functions and operations with the keyboard. These functions are called 'special key functions'. These functions allow you to view, edit, and move around the system tree. The special key appears to the left, and a description of the function appears to the right.
| Arrow Keys | Movement - These keys allow you to move up and down the system tree one object at a time. The Up Arrow key moves the highlight bar up, and the Down Arrow key moves it down. |
| Home & End | Beginning and End - The Home key moves you to the beginning of the tree, and the End key moves you to the end of the tree. |
| PgUp & PgDn | Move a Page at a Time - These keys allow you to move up or down through the system tree a screen at a time. This is especially useful when you are working with a large system tree. |
| Insert | Insert Control Point - This key allows you to insert a Control Point at the current highlight bar position. |
| Delete | Remove Control Point - This key allows you to remove the currently highlighted Control Point from the system tree. |
| Enter | Access Tree Object - This key allows you to access the configuration controls for the currently highlighted tree object (i.e., System Greeting, Initial Prompt, or Control Point. |
The Status Line is a long, rectangular box that appears at the bottom of the program window. The Status Line displays a brief description of, or the type of information required by some items on the screen when the mouse pointer is over them. The information on the status line may also indicate what you need to do to complete a field or procedure, or what you need to do to select the option that the pointer is over.
For example, when your pointer is in the work area, the message displayed in Figure 43 appears in the Status Line:
When we say 'Tree', we're referring to the structure of your Combination Application as it appears in the work area. Think of your system tree as a family tree -- a family tree has branches, and so does the system tree of your Combination Application. Keeping with this visualization, you can see that this matriarchal family tree has parents and children. As with any family tree, all of the children spring from their ancestor.
To carry the family tree analogy a step further, a family tree has a main ancestor from which branches of relatives grow. From this ancestor, children grow. The Combination Application system works the same way. Knowing this, let's look at an example of the Combination Application tree:
Figure 44 - The Combination Application system tree
You can see why the structure is called a tree. All ECS Phone programs share this structure. This tree structure then is a representation of how a caller would use touch-tones to move around the system.
For Example: Suppose a caller calls into the Combination Application system. The first thing they hear is the welcome speech on the System Greeting object. They then hear the first menu on the Initial Prompt. At this point, the caller has a number of applications to choose from. These applications are accessed through the Control Points, which are children of the Initial Prompt. Once the caller presses a touch tone to select an application, they enter that application and begin using it.
There are two permanent tree objects that act as originating ancestors for the system tree, and one other object that you may use in the Combination Application system tree. This section discusses the purpose of each of these elements, and how they work in the system tree.
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System Greeting - This object appears in the tree in the upper left corner of the Work area (it's that small blue rectangle with an "S" on it). This is the first object in the tree that callers reach when they call into the system. The System Greeting usually contains a speech that welcomes the caller to the system, as well as some system controls. This is a permanent object in the tree. |
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Initial Prompt (menu) - This tree object appears as a small red folder, located directly under the System Greeting. Normally, you record instructions for callers using the system onto this object, as well as a menu of options. This tree object is also a permanent object in the tree. |
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Control Point - A Control Point appears as a small pink rectangle with a "C" on it. Control Points allow you to perform special functions. Its primary function is to 'chain' to another ECS Phone program. This means that you may access part of another program through the Combination Application system tree. |
Now that you've been introduced to the tree objects, you now know their purpose. This section now builds upon the previous discussions by stating the rules and details of each object and its controls. This section also relates each of these objects to the system tree we shipped to you.
When you select an object by double clicking it (or pressing e on the keyboard), you display the objects control box. This box contains the controls that you set to allow the object to perform its tasks.
The System Greeting
As stated previously, the System Greeting is the first thing the caller hears when they call into the system. Think of it as a sort of welcome mat at the front door of your system.
Figure 45 shows how an example System Greeting box appears:
Figure 45 - The System Greeting box
The parts and purpose of the System Greeting box are as follows:
Ring Count Before Answering - This field allows you to set the number of times your phone rings before answering and starting your Combination Application. This field is 'number specific', which means that you may only enter numbers into this field.
Next Prompt - You enter the ID number of the next object the caller will go to after leaving the System Greeting. The default setting for this field is "01", which is the ID of the Initial Prompt. The reason for this being the default setting is that in most cases you want the caller to hear the menu on the Initial Prompt.
System Greeting Script - You use this field as part of the speech recording procedure. This field, when activated, allows you to enter as much text as you wish. This text acts as a 'script' for the speech when you record. This eliminates the need for a bunch of hand-written speech notes cluttering your desk. We'll talk more about recording speech later.
Enable Speech - Clicking on this check box allows you to enable or disable the speech associated with this object. If an "X" appears in the box, the speech is 'enabled', meaning that it plays to a caller. If the box is left blank the speech is 'disabled', meaning that no message plays to a caller. When you disable a speech, the Play and Record buttons turn a sort of gray color. This signifies that the speech is disabled, and therefore may not be played or recorded.
Play button - Clicking on this button allows you to play the speech associated with the object, if the object has a speech recorded for it. This is useful if you want to hear a speech recorded for this object.
Record button - This button allows you to begin recording speech for a tree object. We'll talk more about recording speech later.
OK button - This button confirms the settings on the object. If you made any changes, the changes save and you return to the tree view.
Cancel button - This button allows you to avoid saving any changes and return to the tree view. You use this button when you've made some changes that you decide not to keep, and you want the tree object to return to its original format.
Status line - This is the area at the bottom of the box that displays notes pertaining to the parts of the box. For instance, you may move the mouse to a control on the box and receive information pertaining to the function or purpose of that control.
Initial Prompt
Our discussion of the System Greeting object now takes us to the Initial Prompt object. This object, like the System Greeting, is a permanent tree object. Figure 46 shows the Initial Prompt box so you can take a closer look:
Figure 46 - The Initial Prompt box
Enable - This check box controls whether or not the Initial Prompt is activated. If an "X" appears in the box, then the object is enabled and works normally. If the check box is empty, then the Initial Prompt is disabled. This means the system acts as if it doesn't exist, and callers cannot reach the rest of the system.
Description - This field contains the information that describes the function of the object (i.e., the object's name). This text also appears in the system tree, to the right of the object.
Enable Auto-Menu - This check box controls whether or not the Initial Prompt reads a list of options. This list is composed of the recorded ID speeches for each object on this branch of the tree (i.e., a direct child of the parent Prompt) . If an "X" appears in the box, then the auto-menu is enabled and works normally. If the check box is empty, then the auto-menu is disabled (and thus, doesn't play an auto-menu). The Auto Menu function saves you the trouble of recording a menu as a speech. Also, the auto-menu changes automatically to reflect changes in the tree structure.
No TT Jump - This field allows you to handle callers who call into your Combination Application using a non-touch tone (rotary) phone. They may not use the system to its full extent, so this option allows them to get at least something out of your system. It is quite acceptable to route the non-touch tone caller to one of your applications, either giving them the opportunity to leave a message or hear a speech or advertisement. You would do this by adding a Control Point to the Combination Application system tree that is configured to send the caller to an object in another application's system tree (i.e., Mailbox, Announcement, etc.)
Script - You use this field as part of the speech recording procedure. This field, when activated, allows you to enter as much text as you wish. This text acts as a 'script' for the speech when you record. This eliminates the need for a bunch of hand-written speech notes cluttering your desk. We'll talk more about recording speech later.
Enable Speech - Clicking on this check box allows you to enable or disable the speech associated with this object. If an "X" appears in the box, the speech is 'enabled', meaning that it plays to a caller. If the box is left blank the speech is 'disabled', meaning that no message plays to a caller. When you disable a speech, the Play and Record buttons turn a sort of gray color. This signifies that the speech is disabled, and therefore may not be played or recorded.
Play button - Clicking on this button allows you to play the speech associated with the object, if the object has a speech recorded for it. This is useful if you want to hear a speech recorded for this object.
Record button - This button allows you to begin recording speech for a tree object. We'll talk more about recording speech later.
OK button - This button confirms the settings on the object. If you made any changes, the changes save and you return to the tree view.
Cancel button - This button allows you to avoid saving any changes and return to the tree view. You use this button when you've made some changes that you decide not to keep, and you want the tree object to return to its original format.
Status line - This is the area at the bottom of the box that displays notes pertaining to the parts of the box. For instance, you may move the mouse to a control on the box and receive information pertaining to the function or purpose of that control.
Control Point
Control Points can perform many special functions, but their main purpose in the Combination Application is to 'chain' to another application. This means that you actually send the caller to one of your phone applications via a Control Point. Figure 47 shows an example of a Control Point:
Figure 47 - The Control Point box
You find the following controls on the Control Point box:
Enable - This check box controls whether or not the Control Point is activated. If an "X" appears in the box, then the object is enabled and works normally. If the check box is empty, then the Control Point is disabled. This means the system acts as if it doesn't exist, and callers cannot reach the object.
Description - This field contains the information that describes the function of the object (i.e., the object's name). This text also appears in the system tree, to the right of the object. In the Combination Application, it is a good idea to use the name of the application the Control Point chains to as the Description.
Record ID button - This button allows you to record the ID speech for the Control Point. The system uses this speech so that this object may be identified on a parent's auto-menu. Recording is discussed in the section entitled "The Record Box".
Play ID button - This button allows you to play the ID speech for the Control Point. Playing is discussed in the section entitled "The Play Box".
Chain To - This control that allows you to 'chain' the Combination Application to another ECS Phone program. 'Chaining' is simply linking one ECS Phone program to another, to utilize the special properties of another program. If an "X" appears in the check box to the left of the Chain To control, then it is active.
Application List (for Chain To) - You select the application you wish to chain to from this list. You simply click the current option or the downward pointing arrow, and the list appears. You then select the application you wish to chain to by clicking it. The selected application appears in the field.
Goto (For Chaining) - This field relates to the Chain To field. This field allows you to enter the ID number of an object in the program you chain to, so that the caller goes right to this object. In the Combination Application, you normally want to send the caller to the first object in the application you chain to (i.e., the System Greeting). This means the number you use would be "0".
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You may select either the Goto option or the Hangup Phone option, but never both. |
Goto - The Goto option allows you to go to another part of the tree. By activating the Goto option and entering a tree object's ID number (which is like its 'address' in the tree), the caller then goes to that object when this object finishes. Hangup Phone - This option, when selected, tells the program to hang up the phone after completing this Control Point's tasks. |
OK button - This button confirms the settings on the object. If you made any changes, the changes save and you return to the tree view.
Cancel button - This button allows you to avoid saving any changes and return to the tree view. You use this button when you've made some changes that you decide not to keep, and you want the tree object to return to its original format.
Status line - This is the area at the bottom of the box that displays notes pertaining to the parts of the box. For instance, you may move the mouse to a control on the box and receive information pertaining to the function or purpose of that control.
How the Combination Application Tree Works
This section discusses the way the Combination Application system tree works when a caller calls into a system running the Combination Application. For this example, we use objects in a possible Combination Application system tree.
First, the caller calls in and reaches the System Greeting. They hear the system greeting speech, then move to the Initial Prompt as shown in Figure 48:
Figure 48 - Caller's progress in the example tree
While on the Initial Prompt, the caller hears an auto-menu of the application options available to them. The caller presses the 4 key on their phone to select the Voice Mail application, and the caller moves to the Voice Mail Control Point. Figure 49 illustrates this move:
Figure 49 - Caller's continued progress in the example tree
While the caller is at the Voice Mail Control Point, the system executes the commands on this object. Figure 50 shows the control settings for this Control Point:
Figure 50 - Example Control Point Settings
As you can see, the Chain To control is activated, and set to send the caller the Voice Mail System. The Goto control is set to "0", which means that the caller goes to the System Greeting in the Voice Mail application. To the caller, all of this takes place in the time it takes to press a phone button. They hear the auto-menu, press a button, then go to the selected application.
When they finish using the application, the caller normally hangs up. If the caller exits the chained-to application in another manner, though, they return to the Control Point in the Combination Application that chained them to the application in the first place. Looking at the Control Point in Figure 50 above, we see that the Goto control is set to "01", which means that the caller who returns to the Combination Application then returns to the Combination Application's Initial Prompt. This allows the caller to continue using the Combination Application to access another application.
At this point, you know how to interpret the information on the screens, windows, and boxes in the Combination Application system editor. This section discusses how these elements come together to make your Combination Application's system tree.
You may be wondering why your Combination Application system tree appears as it does, or how it got there. The answer is simple. For each ECS phone application (except the outdialing applications) that you install, the installation program places a Control Point in your Combination Application's system tree. This Control Point is configured to chain to the application that you installed.
Look at the example Combination Application system tree in Figure 51. This is how the Combination Application System tree appears if the Community Bulletin Board, Parent Teacher Hotline, and Voice Mail System applications were installed:
Figure 51 - An example Combination Application system tree
Notice that Inbound Telenotification also appears. This is because Inbound and Outbound Telenotification are installed when Business Manager is installed. Outbound Telenotification does not appear in the tree, because it is an outdialing application (i.e., callers can't call into an application that dials out, so it does not appear as an option).
If you purchased a computer from ECS when you purchased your ECS applications, then the applications are already installed. This means that the Combination Application system tree already includes Control Points for each phone application you purchased (except outdialing applications).
