Chapter 10: Using the Boxwatch Program

First, click the Control button in the upper left corner of the Boxwatch box. The Control menu appears as shown in Figure 62. Select the Close option from the Control menu. The Boxwatch box closes, and the program stops.

Figure 62 - The Control menu

The Boxwatch Box

The Boxwatch box contains control buttons and entry fields that you use to monitor up to five message-recording tree objects at one time. This section discusses the use and function of these control buttons and entry fields. Figure 63 shows the Boxwatch box with the buttons and fields marked:

Figure 63 - The parts of the Boxwatch box

Control Buttons

You may use these buttons by clicking on them with the mouse pointer. The control buttons for the Boxwatch box are as follows:

Application List button - This is the downward pointing arrow button at the right of each of the Application fields. Clicking on this button displays the Application list, which contains a listing of the applications you may monitor. Keep in mind that any application variants that you make based on Voice Mail, Parent Teacher Hotline, Inbound Telenotification, or Outbound Telenotification will also appear in this list.

Mailbox button - This button serves two purposes: Firstly, it alerts you as to when a message is left in a monitored Mailbox (Voice Mail, Parent Teacher Hotline) or Question Header (Inbound Telenotification, Outbound Telenotification). The Mailbox button appears as an empty mailbox with the flag down when there is no message in the monitored tree object. When the monitored tree object receives a message, a letter appears in the mailbox and the flag goes up. Figure 64 shows how both types of mailboxes appear:

Figure 64 - The two states of the Mailbox button

The second function of the Mailbox button is to allow you to listen to the left message. For detailed information on listening to left messages, refer to the section in this chapter entitled "Listening to Left Messages".

Audio Alert check box - You use this control to determine whether or not Boxwatch gives you an audio signal when you receive a message for a monitored tree object. You click the check box to activate and deactivate this control.

If an "X" appears in the check box, then Boxwatch will notify you by sound (as well as by changing the Mailbox button). This audio alert sounds about every minute until you listen to the left message. If the check box is blank, then Boxwatch will not give you an audio signal.

Update button - This button updates Boxwatch if you change an entry in the Application or Box fields. Clicking the Update button after such a change tells Boxwatch to watch the new application and / or tree object. This can be useful if you want to monitor multiple objects in a system tree at different times.

The Update button also allows you to check for any old messages that you may have in a watched box. Keep in mind that old messages do not automatically update as do new incoming messages. Therefore, the Update button makes it convenient for you to listen to old messages.

Close button - You use this button to close the Boxwatch program window when you are finished using the program.

Entry Fields

You may use these fields by clicking on them with the mouse pointer. The Entry fields for the Boxwatch box are as follows:

Application field - You enter the name of the application you wish to monitor into this field. You do this by clicking the Application field (or the Application List button). The Application List appears, and you select the application you wish to monitor by clicking it. The selected application appears in the Application field. There is also a blank option at the top of the Application List, so you can choose to have no entry in the Application field. Figure 65 shows an example of the Application List:

Figure 65 - The Application List

Box field - You enter the ID number of the tree object you wish to monitor in this field. When you click in this field, a cursor appears and you type the tree object's ID number. Keep in mind that you cannot monitor a tree object that does not have message-recording capability. This means you can only monitor Mailboxes and Question Headers in the phone applications. If you attempt to monitor any tree object other than a Mailbox or Question Header, then the number disappears from the Box field after you click the Update button.

Adding a Boxwatch Item

When you decide which tree object in which application you want to watch, you must then add this information to the Boxwatch box. Once you add this information, the Boxwatch program now watches the selected object.

Use the following procedure to add an item to Boxwatch:

• While viewing the Boxwatch box, select one of the five Application fields you wish to use by clicking it. When the Application List appears, select the application you want to watch by clicking the option on the Application List. The application you selected appears in the Application field.

• Next, move the mouse pointer to the Box field directly to the right of the Application field you just completed. Click the field, and the cursor appears. Type the Object ID of the tree object you wish to watch.

• Now click the Update button. If the Object ID you entered is valid (i.e., is the ID of a Mailbox or Question Header), then the Boxwatch program begins watching the object.

• If the Object ID you enter is not valid, then the Box field blanks. You must then re-enter the number, making sure to enter the ID of a Mailbox or Question Header.

Deleting a Boxwatch Item

When you decide you no longer want to watch an object, you may remove the information from the Application field and the Box field. You then use the Update button to notify Boxwatch that you no longer want to watch this object.

Use the following procedure to delete an item from the Boxwatch box:

• While viewing the Boxwatch box, select the Application field you wish to delete by clicking it. When the Application List appears, select the blank line at the very top of the Application List. The Application field then appears blank.

• Next, click the Update button. The number in the Box field disappears, and the Boxwatch program stops watching the object.

Using the Boxwatch Program

Now that you know how the Boxwatch program works, it's time to use the program to watch the tree objects you want to watch. Here are some guidelines and tips for using Boxwatch:

• Write down the Object ID of the object(s) you want to watch. Make sure to write down each application name next to the object. Remember that you may only monitor Mailboxes and Question Headers.

• Enter the items into the Boxwatch box. If you click the Update button and an entry in the Box field disappears, then the object you chose to monitor is invalid. Make sure that the object ID you entered is that of a Mailbox or Question Header. If it is, then carefully retype the number.

• Once you click the Update button, Boxwatch begins watching the selected tree objects.

• If you decide you want to watch another object and all of the boxwatches are being used, you may stop a current boxwatch and start a new one. Simply select the desired application from the Application List, enter the object's ID, and click Update. The old watch stops, and the watch begins on the newly selected tree object.

• You can watch a tree object in an application that is not currently running. This comes in handy if the application is scheduled to run later.

Keep in mind that using the Play Messages box uses the local line. If you have an application running on that line, it is suspended while the Play Messages is in use. Make sure to close the Play Messages box when you are done using it!

When you listen to left messages using the Play Messages box, keep in mind that the Play Messages box uses the local line. This means that any other line activity on the local line is suspended until the Play Messages box is closed.

Left Messages

Monitor also allows you to use access keys on the keyboard to select messages. Simply press and hold down the b key while pressing the number corresponding to the box (1, 2, 3, 4, 5).

When a message is left in one of the Mailboxes or Question Headers that Boxwatch is watching, the corresponding Mailbox button shows the picture of a mailbox with the flag up and a letter inside. If you've enabled the Audio Alert control, then an audible tone also indicates that a message has been left. To listen to the message, you click the Mailbox button, then use the Play Messages box to listen to the left messages. This section discusses the controls and procedures you use to listen to messages left in a watched tree object.

The Play Messages Box

This box contains controls that you use to listen to left messages, and also controls that allow you to save, delete, and select messages for listening. Figure 66 shows an example of the Play Messages box:

Figure 66 - The Play Messages box

The controls on the Play Messages box are as follows:

Message(s) field - This field displays the number of messages that are currently in the Message List.

Message List - This field displays the messages that are currently in the Mailbox or Question Header. Each entry includes the date, time, and condition of the message (either New for an unheard message, or Old for a saved message). You may select a message from the Message list by clicking the desired option. The selected option appears highlighted, and you may then save, play, delete, replay, or stop the message.

Speech Position display - This display indicates how much of the speech time has elapsed out of the total length of the recording. The display shows the position minutes and seconds. This function is used primarily during playback to locate a certain section of the speech.

Length of Recording display - This is a display of the total time the speech takes to play to a listener. The display shows the speech length in minutes and seconds.

Speech Scroll Bar - This is a graphical representation of the Speech Position display. The left of the scroll bar is the beginning of the speech, and the right is the end of the speech. You may move the scroll box by dragging it to the desired location on the scroll bar. This function is used primarily during playback to locate a certain section of the speech.

Play button - This button allows you to play messages left in this Mailbox or Question Header. You simply select a message to play from the Message List, then click this button and pick up your local phone.

Replay button - This button allows you to replay the currently selected message from the beginning.

Stop button - This button allows you to stop the playback of the currently selected message.

Delete button - This button allows you to remove messages left in this Mailbox or Question Header. You simply select the message you wish to delete from the Message List, then click this button. The selected message disappears from the list, and is removed.

Save button - You use this button to save the currently selected (highlighted) message in the Message List. The designation Old appears to the right of a saved message. This designation allows you to differentiate between old and new messages.

Close button - You use this button to close the Play Messages box and return to the Boxwatch box. If you have not listened to a newly left message, then the flag on the Mailbox button will still be up. When you close the Play Messages box, the Boxwatch gives the local line back to the currently scheduled application.

Status line - This is the area at the bottom of the box that displays notes pertaining to the parts of the box. For instance, you can move the mouse pointer to a control on the box and receive information pertaining to the function or purpose of that control.

Listening to Left Messages

Use the following procedure to listen to a left message:

If you do not choose a message from the list, then the first message in the list is selected, and plays automatically when you pick up your local phone.

When the local line is free, then the Play Messages box appears. Select the message you want to hear from the Message List by clicking it. The selected message highlights. Click the Play button. The message "Please pick up handset" appears on the status line. Pick up your local phone, and the message plays. When it finishes, hang up your phone.